Stickied Incidents

19th December 2025

Search Interface Service Outage Notification

We are currently experiencing an unexpected outage affecting cryoserver.cloud. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. Next Update ETA: We will provide a detailed progress update within the next 60 minutes, or sooner if significant developments occur.

All systems are now back online and fully operational. We apologize for the interruption and appreciate your patience while we resolved this. Please let us know if you encounter any further issues.

We've identified the root cause of the issue. Systems are expected to be back online within the next 30 minutes.

Past Incidents

28th July 2025

No incidents reported

27th July 2025

No incidents reported

26th July 2025

No incidents reported

25th July 2025

No incidents reported

24th July 2025

No incidents reported

23rd July 2025

No incidents reported

22nd July 2025

Search Interface Archive10 - Slow search speeds

Cloud engineers have acknowledged the slow search performance users are reporting. We are restarting the search user interface to help restore optimum search. Inbound flow is ok. We are investigating the underlying issue.

Cryoserver is fully online and search is back to optimal performance.

Search UI has been restarted and users will be able to login. We are reviewing the underlying cause, look at mitigations and will report back findings.

21st July 2025

Search Interface Archive10 - Web UI - Response times

Users reporting slow search speeds and retrieval. We are restarting the web search interfaces - inbound flow is OK.

Web restart has completed and users should be able to login.