All systems are operational

Stickied Incidents

19th December 2025

Search Interface Service Outage Notification

We are currently experiencing an unexpected outage affecting cryoserver.cloud. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. Next Update ETA: We will provide a detailed progress update within the next 60 minutes, or sooner if significant developments occur.

  • All systems are now back online and fully operational. We apologize for the interruption and appreciate your patience while we resolved this. Please let us know if you encounter any further issues.

  • We've identified the root cause of the issue. Systems are expected to be back online within the next 30 minutes.

  • Past Incidents

    15th June 2024

    No incidents reported

    14th June 2024

    No incidents reported

    13th June 2024

    Search Interface User are currently experiencing issues login to the archive.

    Monitoring has detected an issue with a core service which has impacted users login to the archive. The technical teams are currently engaged working to get the services operational as a priority.

    An update will be sent in the next 30 mins or as soon as more information becomes available.

  • I am pleased to report that all services are up and operational. The environment is under hightened monitoring for the next 24 hours.

  • The technical team is engaged continuing the performing the controlled strartup of all imported services.

    The next update will be shared within the next 30 minutes or as soon as information becomes available

  • The team have identified a number of Amazon Webservice Service (AWS) machines in an unhealthy state. The team have run a reboot of all the impacted AWS machines and currently running a controlled restart of all impacted services on uk.archive.online system.

    Users should be able to login to the archive, however we have paused archiving until all services are fully operational. Journaling to the archive is unaffected.

    An update will be sent in the next 30mins

  • 12th June 2024

    No incidents reported

    11th June 2024

    No incidents reported

    10th June 2024

    No incidents reported

    9th June 2024

    No incidents reported