All systems are operational

Stickied Incidents

19th December 2025

Search Interface Service Outage Notification

We are currently experiencing an unexpected outage affecting cryoserver.cloud. Our engineering team is actively investigating the root cause and working diligently to restore full functionality as quickly as possible. Next Update ETA: We will provide a detailed progress update within the next 60 minutes, or sooner if significant developments occur.

  • All systems are now back online and fully operational. We apologize for the interruption and appreciate your patience while we resolved this. Please let us know if you encounter any further issues.

  • We've identified the root cause of the issue. Systems are expected to be back online within the next 30 minutes.

  • Past Incidents

    5th June 2024

    Search Interface ReactUI Interface login intermittent issue

    Please note we are currently investigating an intermittent issue where login to the React UI interface is unavailable. The technical teams are engaged and working to resolve the issues.

    An update will be sent as soon as we have more information.

  • The issue is resolved. The team identified that the life cycle policy associated with some system data was excessive and caused slowness to the mongo database cluster. We are working to fix this under scheduled maintenance and at the same time improve the monitoring of this service.

  • The team have identified an issue with one the dependent services consuming a high resources, the service has been restarted and we are no longer seeing any issues. We are closely monitoring the environment.

    An update will be sent as soon as we have more information.

  • 4th June 2024

    No incidents reported

    3rd June 2024

    No incidents reported

    2nd June 2024

    No incidents reported

    1st June 2024

    No incidents reported

    31st May 2024

    No incidents reported

    30th May 2024

    No incidents reported